Equal opportunities policy
Awards outside England, Wales and Northern Ireland
Customer Service Standards
Before the examination
How to register
Examination fees and refund policy
Examination completion timeframe
Preparation and support
Reasonable adjustments policy
During the examination
Proof of identity, Late arrivals, Pathway/unit, writing equipment & IT facilities
Dictionaries, Recording, Examination Material & Scripts
Malpractice and maladministration
Mobile phones, Examination Conditions, Disruptions, Children and companions
After the examination
Special consideration policy
Results and certificates
Enquiries and appeals
Completion of a CIOL Qualifications examination entry card and payment of the examination fee certifies that an examination candidate (candidate) has read, and agrees to abide by, the regulations outlined in the Candidate Regulations.
Candidates will only be registered upon receipt and clearance of full examination fees. CIOL Qualifications cannot be held responsible for any consequences arising from declined payments.
Please refer to www.ciol.org.uk for updates.
Our offices are open between 9.00 and 17.00 (GMT) from Monday to Friday, excluding bank holidays, to answer any queries. Outside of these hours an answering service is available where all calls will be picked up the next working day.
Please direct all enquiries to:
CIOL Qualifications, 7th Floor, 167 Fleet Street, London EC4A 2EA, United Kingdom
T: +44 (0)20 7940 3127/3137
F: +44 (0)20 7940 3101
E : firstname.lastname@example.org