Candidate Regulations

General information

Equal opportunities policy

Age guidelines

Copyright

Data protection

Awards outside England, Wales and Northern Ireland

Customer Service Standards

Before the examination

How to register

Examination centres

Examination fees and refund policy

Examination completion timeframe

Preparation and support

During the examination

Proof of identity, Late arrivals, Pathway/unit, writing equipment & IT facilities

Dictionaries, Recording, Examination Material & Scripts

Malpractice and maladministration

Mobile phones, Examination Conditions, Disruptions, Children and companions

After the examination

Results

Result registers are sent in the first instance to Examination Centres. Individual candidate results for examinations are normally issued twelve weeks after the last examination in the session, fourteen weeks in the case of the Diploma in Translation. Whilst we do all that we can to ensure that results are issued within published timescales, occasionally dispatch may be delayed for reasons beyond our control. Any delay will be announced in the ‘Latest News’ section of our website.

Whilst individual unit results within an examination may be graded as Fail, Pass, Merit or Distinction, the final overall result of an examination will only be shown as Fail or Pass. Results are only issued by email. In no circumstances will candidate results be given by telephone or to personal callers, and results cannot be issued to a third party. CIOL Qualifications cannot discuss results with either candidates themselves or a third party.

Full/unit certificates

Certificates for completion of the full qualification and unit certificates are sent directly to all candidates to their home address as shown on the registration form within two months of results being issued. CIOL Qualifications cannot accept responsibility for non-delivery by the postal authorities of result letters or certificates. Candidates must allow for postal delays in receiving their certificates. Candidates are requested to inform CIOL Qualifications of address changes by email to info.qualifications@ciol.org.uk.

The candidate’s name will appear on the certificate as it was written on the examination entry card when the candidate first registered for the qualification. If a name change is subsequently made following a deed poll application, marriage or divorce, candidates are advised to submit official documents in support of examination results and certificates issued by CIOL Qualifications. CIOL Qualifications does not reissue examination results and certificates under a different name. Mistakes must be brought to the attention of CIOL Qualifications within six months of issue of certificates.

Duplicate certificates

Duplicate full/unit certificates can be issued at a charge of £47.00 per certificate. All such certificates will be marked “duplicate”. Candidates who do not receive their original certificate because they have not informed CIOL Qualifications in writing of a change of address will be charged a duplicate certificate fee for the issuing of a replacement certificate. Please download the Certificate Replacement Application Form, fill in online, save to your files and email to qualifications@ciol.org.uk.

Examiner comments

Candidates may request information about their exam performance, including your mark and examiner comments. Please note this does not include copies of your answers to exam questions. Comments may be brief and information released in this way may therefore not be very informative and is not a substitute for a formal enquiry about results or appeal.

If you would like to receive examiner comments following your exam, please download the Release of Examiner Comments form, complete it online, save to your files and email to us. Please see our Examiner Comments Policy.

Transcripts

We will endeavour to provide a Transcript if we hold results for qualifications that were completed prior to 2000.

Please see our Certification Policy which contains full details about certificates, replacement certificates and obtaining transcripts. 

Membership

Where applicable, candidates will be issued with information on how to upgrade their membership of the Chartered Institute of Linguists (CIOL) when they receive their examination results. Further information is available from the Membership team on +44 (0)20 7940 3100.

Awards

CIOL holds an annual awards ceremony and awards a number of cups and trophies to individual candidates and to group entries for the best performance in an examination.
 

General information

Completion of a CIOL Qualifications examination entry card and payment of the examination fee certifies that an examination candidate (candidate) has read, and agrees to abide by, the regulations outlined in the Candidate Regulations.

Candidates will only be registered upon receipt and clearance of full exam fees. CIOL Qualifications cannot be held responsible for any consequences arising from declined payments.

Please refer to www.ciol.org.uk for updates.

Our offices are open between 9.00 and 17.00 (GMT) from Monday to Friday, excluding bank holidays, to answer any queries. Outside of these hours an answering service is available where all calls will be picked up the next working day.

Please direct all enquiries to:

CIOL Qualifications, 7th Floor, 167 Fleet Street, London EC4A 2EA, United Kingdom
T: +44 (0)20 7940 3127/3137
F: +44 (0)20 7940 3101
E : info@ciol.org.uk
www.ciol.org.uk