• This checklist of eight questions has been designed to enable complainants to ascertain whether or not an alleged complaint meets the criteria for possible investigation.
• The responses collated are anonymous and will only be retained for monitoring purposes. • Once you have completed the checklist, if your allegation meets the complaints criteria you will be directed to the online Referral form. • Please do not complete the Referral form before completing the checklist. 1. Is the person you wish to raise an allegation about a member of CIOL?
We cannot proceed any further; we can only deal with allegations about current CIOL members.
2. Is the matter you wish to raise more than 12 months old?
CIOL is unable to investigate allegations about members which occurred more than 12 months ago.
3. Is your allegation regarding a potential criminal matter?
CIOL will not investigate whether a member has committed a criminal offence. Such complaints should be made to the relevant authorities.
4. Is your allegation about a contractual dispute?
CIOL cannot make determinations about allegations or professional negligence, contractual matters and matters that should be addressed through personal indemnity claims.
The details of the member's insurance are personal between the member and the insurer. You should seek legal opinion and will need to address your claim directly with the member. 5. Is your allegation connected to an employment tribunal or an employer's internal disciplinary procedures?
Making a complaint against a CIOL member is not a substitute for legal action where appropriate.
We will not accept a complaint about matters which are within the jurisdiction of an employment tribunal or an employer's internal disciplinary procedures. 6. Is the matter you wish to raise with CIOL a potential breach of the Code of Professional Conduct?
The role of CIOL is to investigate, through its Investigation and Conduct Procedures, potential breaches of the CIOL Code of Professional Conduct and to take action if a breach is established.
7. Are you prepared to be identified as the complainant?
CIOL wishes to ensure that the Investigation and Conduct procedures are fair and transparent and reasonable to all parties involved. We are unable to investigate anonymous complaints.
8. Do you have evidence to support each alleged breach?
If you wish to raise an alleged breach of the CIOL Code of Professional Conduct you must complete the
online Referral Form. You must explain how you believe the member has breached the Code and you must:
(a) Complete the Referral Form in full
(b) Include the evidence you have to support your allegation (c) Clearly state which part(s) of the Code you believe has/have been breached (d) Provide your full name and contact details
Click submit below to access the online Referral Form.
CIOL is unable to investigate allegations where no evidence can be supplied. CIOL will not investigate allegations based on hearsay.
Access online Referral Form