Systems Development Manager

Jobs Published on Friday, 06 July 2018 Parent Category: News Share page with AddThis

CIOL, the Chartered Institute of Linguists, and IoLET, its Awarding Organisation, are leaders in the provision of specialist membership and examination services within the languages profession.

We are seeking to recruit a skilled Systems Development Manager ideally with experience of the professional body sector and/or awarding organisations. The post holder will be responsible for the performance, integrity, security and development of all CRM systems and the interface with the CMS platform to ensure all organisational needs are met as the needs of the business grow.

Location:                     Central London
Salary:                         Commensurate with expertise and experience (c. £30 - 34,000)
Contract:                     Permanent

The work is challenging but rewarding and as part of a small permanent team of 24 staff, the ‘day-to-day’ is varied and wide-ranging.

You will be expected to manage the interface between the CIOL website, its membership CRM (CiviCRM) and the qualifications database (Quartz/Portico). In addition, the post holder will be expected to liaise with the organisation’s outsourced IT support team regarding the day-to-day IT operation and be the key point of contact between the organisation and its CRM/website providers, server hosts and all other relevant contractors. 

A key element of the position is to ensure CRM and CMS efficiency at all times, to monitor systems’ performance and make recommendations to improve performance and to troubleshoot as required while being the first point of contact for all staff.  

On a personal level you will be proactive, adaptive and flexible, a team-player who is sensitive to security and confidentiality. Reporting directly to the CEO, but working closely with the Head of Membership and Head of Qualifications, this is an exciting time to join an expanding organisation with some ambitious strategic objectives aimed at improving our market position and achieving financial growth.

Responsibilities include:

  • Set, monitor and enforce appropriate systems standards by developing relevant policies, procedures, and controls
  • Map out future requirements, including capacity planning for the CRM and website interface by establishing business needs and the requirements of all users (internal and front-end)
  • Plan, manage, install, test and monitor all development work, system changes, upgrades and updates (in line with agreed budget)
  • Consider both back-end organisation of data and front-end accessibility for end-users and make recommendations for improvements as required
  • Control access permissions and privileges
  • Develop, manage and test back-up and recovery plans
  • Be the main point of contact between the organisation and its database, website providers, server hosts, IT support contractors and other relevant contractors/organisations as required  

This challenging role will suit someone with proven skills and experience in systems development, with an eye for detail and the ability to deliver projects on time and within budget.

For more details of the post including a full job description and how to apply please visit                                

For any pre-application questions, please contact Jane Galbraith, Head of Membership, on 0207 940 3130 or by email

Closing date for applications:   09:00am on Wednesday 18 July 2018

Proposed interview date:          Tuesday 24 July 2018

No Agencies please.

The CIOL and IoL Educational Trust are committed to equal opportunities and values diversity in its workforce.

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