Are we ready for Remote PSI in the new normal? Challenges, opportunities and training

With the growing feedback from PSI colleagues about the increasing requirement to interpret remotely during this current crisis, the Interpreting Division team felt it important to put together an event to explore the various concerns. It was clear that it was important to:

  • Gain a better understanding of the existing challenges and aspects of remote interpreting in the PSI setting
  • Share the logistical, practical and qualitative concerns that increasing use of remote PSI interpreting brings with it for both service providers and PSIs
  • Consider appropriate additional training
  • Draw up mutually agreed guidelines and protocols for both service providers and interpreter
  • Recognise any new opportunities


10.00 - 10.05      Intro

10.05 - 10.35      Tan Ikram, Deputy Senior District Judge

10.35 - 11.05      Penelope Gibbs, Director, Transform Justice

11.05 – 11.35     Stuart Nolan, The Law Society

11.35 – 11:45     Break

11.45 - 12.15     Mark Lewis – Leicestershire Police

12.15 - 12.45     John Devery – Crown Commercial Services

12.45 - 13.15     Claire Medhurst and colleague, Sara – HM Courts & Tribunals Service (HMCTS)

13:15                   Close 


We are delighted to announce the following speakers:

  • Judiciary: Tan Ikram, Deputy Senior District Judge (Deputy Chief Magistrate) of England and Wales

    Tan was appointed to the Bench in 2003 and to full time office in 2009. He was appointed the Deputy Senior District Judge (Chief Magistrate) in 2017 and is now ‘ticketed’ to hear extradition and terrorism cases and is an Associate Judge of HM Court of Episkopi & Dhekelia in Cyprus. He has considerable experience of working both remotely and with interpreters.

    Title of presentation:
    “Interpreters & the Equal Treatment Bench Book”

    It will deal with the challenges of the use of interpreters, especially in our recent experience of video-link hearings."

  • Transform Justice and University of Oxford: Penelope Gibbs, Director of Transform Justice, former magistrate and Research Associate at the Centre for Criminology at the University of Oxford.
    Penelope Gibbs set up Transform Justice in 2012 - a charity which advocates for a fairer, more open, humane and effective justice system in England and Wales.  The charity promotes change through generating research and evidence to show how the system could be improved, and by persuading practitioners and politicians to make those changes 

    Title of presentation:
    “Defendants on video – conveyor belt justice or a revolution in access?” 

  • The Law Society: Stuart Nolan, Chair, Criminal Law Committee
    I am a solicitor advocate and managing director of a - multi office and discipline - predominantly legal aid practice. I have been qualified 30 years and worked in the criminal courts at all levels, specialising in longer trials.

    I am the current chair of the Law Society’s Criminal Legal Aid Committee and have held positions in various other associated committees. I have also been engaged in training organisations for the professions.

    Title of presentation:
    “Is Justice remotely possible?”

  • Police Force: Mark Lewis, National Police Contract Manager
    Mark has recently joined the Leicestershire Police Force as National Police Contract Manager but joins us for this meeting, not only to outline how he sees the future of remote interpreting for the police but also to gain a better understanding of the logistical, practical and qualitative concerns the increasing use of remote PSI brings with it.

    Title of presentation:
    “The Future of Remote Interpreting for Police Assignments”
  • Crown Commercial Services: John Devery, Commercial Agreement Manager
    Experienced Commercial Manager with a demonstrated history of working in the government administration industry. Skilled in Negotiation, Business Process Improvement, Stakeholder Management, Change Management, and Management. Strong operations professional with a Bachelor of Arts (BA) focused in International Relations and National Security Studies from Aberystwyth University.

    Title of presentation:
    “Challenges of remote interpreting for the Crown Commercial Services” 

  • Ministry of Justice: Claire Medhurst, Deputy Director, HMCTS Contracted Service Division and Senior Business Owner of the MoJ’s Language Services contracts
    Experienced senior leader and business change specialist with a demonstrated history of working in the law enforcement industry. Skilled in Change Management, Strategic Planning, Senior Leadership, People Management, and Shared Services. Strong written and verbal communication skills with a Masters degree in Strategic Quality Management focused in Service quality and business change from University of Portsmouth

    Title of presentation:
    "HMCTS existing solutions and planned developments”

This online event is open to all Public Service Interpreters (PSIs) and FREE for both CIOL members and non-members.

Book now

September 11th, 2020 10:00 AM   to   1:00 PM
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CIOL Interpreting Divison