The IoL Educational Trust (IoLET), trading as CIOL Qualifications, is a recognised awarding organisation and as such must comply with the requirements of the complaints process established by Ofqual. CIOL Qualifications uses the following definition of a 'complaint': We cannot deal with the following types of complaints: A complaint can be made in the following ways: CIOL Qualifications, Thanet House, 231-232 Strand, London, WC2R 1DA Complaints must include: Ways we might investigate: Examination related complaints must be made within 21 days of the examination. Complaints will normally be acknowledged within one week of receipt and substantively responded to within the timescale for the issue of results. If a response will take longer than this, we will keep you informed of progress, the reasons for any delay and when we expect to reply in full. Once our final response is made, that is the end of our internal complaints procedure. We will treat every complaint seriously and fairly. We understand that some matters may cause frustration but IoLET will not tolerate abusive correspondence or persistent and repeated contact with us without any new evidence or information to bring to the investigation.Types of complaints
How to complain
Complainant behaviour