Candidate Regulations - Special consideration policy, complaints

Candidate Regulations

Candidate Regulations index

After the examination

Special consideration is action taken after an examination to allow candidates who may have been disadvantaged by temporary illness, injury, indisposition or adverse circumstances at the time of the examination to have their performance reviewed in the light of the circumstances in question.

A candidate may apply for special consideration if:

  • performance in an external assessment is affected by circumstances beyond the control of the candidate, eg personal illness, temporary injury or bereavement.
  • alternative assessment arrangements agreed in advance proved inappropriate or inadequate
  • disruption to the examination (undue noise levels in or near the examination room, fire alarm, music etc)

How is special consideration applied?

If an application for special consideration is approved then the assessors will be informed at the time of marking the assessment. Examination results will be moderated to ensure that markers are assessing consistently at the right level. A chief moderator will also consider candidate results on a case by case basis and adjust them accordingly. Any special consideration applied will not remove the difficulty faced at the time of the assessment and can only be an adjustment to ensure the integrity of the assessment is not compromised.

What is the procedure for requesting special consideration?

A candidate or examination centre must complete the special consideration application form. The form can be downloaded from www.ciol.org.uk or requested from IoLET. Applications should be submitted as soon as possible after the event and no later than 21 days after the examination in question. Requests for special consideration will not be considered after the issue of results. The appeals and re-marks procedures will then apply.

What evidence do I need to send?

The candidate needs to supply documented evidence to support their application. This may include medical evidence or a statement from the examination officer/invigilator or any other appropriate information. Applications from examination centres should be signed and dated by a member of staff formally delegated by the examination officer. The signatory must declare the information given is accurate.

How long will the application take to be processed?

IoLET will acknowledge receipt of a special consideration application form within one working week. The process will be completed within the timescale given for issue of results.

Aegrotat (deeming a unit to have been passed when not taken as a result of illness)

IoLET does not offer an aegrotat as candidates have to meet the full assessment requirements. In case of a query relating to this policy, candidates should contact the Head of Qualifications, in writing.

 

Complaints

Complaints must include:

  • candidate name and number
  • language, level, title and, if appropriate, the unit /pathway of the examination
  • name and number of the examination centre.

Complaints will normally be acknowledged within one working week. The majority of complaints are investigated within the time scale for the issue of results; however some more complex cases may  take longer.

What to do next

If the candidate remains unhappy with our initial response, the candidate may request that the matter be referred for final consideration to the IoLET Quality Assurance Manager. Once our final response is made, that is the end of our internal complaints procedure. In the vast majority of cases we are able to resolve issues directly with candidates however, if a candidate feels a complaint has not been dealt with satisfactorily, they may contact the Office of Qualifications and Examinations Regulation (Ofqual).

Group Complaints

IoLET is unable to accept group complaints. All complaints are dealt with on a case by case basis, as the process of tracking and checking each candidate’s entry, which may include tape-sampling, is a very important part of dealing with the complaint. Group complaints are not appropriate as they do not allow IoLET to give each candidate the individual attention that is necessary.

IoLET will pass on any complaint about an individual to the person in question in the interests of natural justice, so that the latter can respond. IoLET will not act on anonymous complaints.