Candidate Regulations - Enquiries, Appeals

Candidate Regulations

After the examination

Enquiries and Appeals

IoLET makes every effort to ensure that all assessment procedures are carried out properly and fairly. The Enquiries and Appeals process exists to deal with exceptional cases where a candidate who achieved a Fail result only in an examination considers the result to be incorrect or performance was affected by procedural irregularity. IoLET does not allow candidates access to marked scripts or audio recordings as part of this procedure. Candidates are able to select the level of investigation appropriate to individual requirements but are required to complete each enquiry stage in turn.

Applications should be sent to the central registration department at the contact details provided in the Customer service standards table.

Payment can be made by cheque payable to: IoL Educational Trust or credit / debit card. Please read the information provided carefully before deciding which one of the following two routes (Route One or Route Two) to select. Candidates are advised that they must complete each enquiry stage in order as listed.

Route One – Appeal against results

Enquiry Stage

Process applied for

Submission deadline

Response time

Fee

1

Clerical check

2 weeks after receipt of result

Approx 2 weeks

£20.00

2

Re-mark

1 week after receipt of outcome of Stage 1

Approx 6 weeks

DPSI Unit 01 £65.00

All others £50 per unit

3

Appeal against results

1 week after receipt of outcome of Stage 2

Approx 3 weeks

£50.00 per unit

4

Independent review

1 week after receipt of outcome of Stage 3

N/A

£175.00

5

Ofqual

N/A

N/A

N/A

 

Route Two - Appeal on grounds of procedural irregularity

 

Enquiry Stage

Process applied for

Submission deadline

Response time

Fee

1

Clerical check

2 weeks after receipt of result

Approx 2 weeks

£20.00

2

Appeal on grounds of procedural irregularity

1 week after receipt of outcome of Stage 1

Approx 3 weeks

£50 per unit

3

Independent review

1 week after receipt of outcome of Stage 2

N/A

£175.00

4

Ofqual

N/A

N/A

N/A

 

If at any of the enquiry stages the original result is changed, IoLET will reimburse the

full enquiry stage fee received. The following is an explanation of what is involved at each

of the enquiry stages:

Clerical check

This is a detailed clerical check carried out by IoLET examination supervisors of examination result released and involves checking the accuracy of the results issued at each stage of the marking process. It can be applied for using this Fileclerical checkform. The central registration department will confirm by letter only both when enquiry stage 1 has been completed and the outcome. On completion of enquiry stage 1 and receipt of written confirmation the candidate may take the matter further and apply for enquiry stage 2.

Re-mark

When a re-mark is commissioned the original script is sent to a second marker who had no involvement in the original marking. Assessment criteria applied during the re-mark process are exactly the same as used by the first marker. The second marker will produce a limited feedback report which will highlight some but not all of the errors which led to a Fail result being awarded. The central registration department will confirm by letter only when enquiry stage 2 has been completed. The candidate will at this stage receive a copy of the relevant question paper and the limited feedback report. On completion of enquiry stage 2 and receipt of written confirmation the candidate may take the matter further and apply for enquiry stage 3.

Appeal

The appeal process is split into two phases and focuses on procedures used by IoLET in the course of reaching a decision:

  • Phase 1

Written evidence submitted by the candidate will be considered by the examination administration controller and the Quality Assurance Manager. The Candidate will be notified in writing if the application has been declined or it  will automatically be passed on to phase 2 of the appeal process.

  • Phase 2

The appeals panel of CIOL's external examinations review board will hear the appeals. IoLET will involve in the decision-making process at least one independent member drawn from the IoLET Board, examination review board or an external assessor.

IoLET will confirm by letter only when enquiry stage 3 – phase 2 has been completed.

Independent review

If an appellant is dissatisfied after receiving IoLET’s final response to either enquiry stage 3 – phase 1 or enquiry stage 3 phase 2, the candidate may then apply for the final IoLET enquiry stage. IoLET will submit documentation relating to the three previously completed enquiry stages as well as any other relevant information. The independent review process will then examine whether or not IoLET has followed all enquiry stage procedures correctly and in accordance with the Office of Qualifications & Examination Regulation (Ofqual) guidelines. IoLET will confirm by letter only when enquiry stage 4 has been completed.

Office of Qualifications & Examinations Regulation (Ofqual)

When the candidate has completed all available enquiry stages, the final course of action is a complaint made directly to the regulatory authorities. On request IoLET will submit a full detailed report to Ofqual relating to the four previously completed enquiry stages as well as any other relevant information. The candidate will be notified directly by Ofqual with the outcome of enquiry stage 5.